- 1.1 Describe key factors that impact the health care environment.
- 1.2 Explain the key current laws, regulations, and standards in health care.
Healthcare Management
This course allows students to explore the ways health care is manage in the United States. Students start by looking at an overview of health care management and then move on to examine change management. From there, students examine organizational behavior, as well as leadership. Students will also learn about strategic planning and decision making and general management concepts as they relate to the health care field. Students will examine staffing, groups and teams, employee development, and employee motivation. This leads students to learning about communication and continuous improvement and quality control. Students ends the course by taking a closer look at budget and finance, as well as trends and emerging issues.
Learning Objectives/
- 2.1 Describe the change process.
- 2.2 Examine strategies for mitigating resistance to change.
- 2.3 Identify the manager’s role as a change agent in effectively managing change within a health care organization.
- 3.1 Describe the systems approach to health care management.
- 3.2 Explore the characteristics of a formal health care organization.
- 3.3 Apply the phases of the organizational life cycle to a health care organization.
- 4.1 Examine the characteristics and leadership styles in health care management.
- 4.2 Identify sources of power, influence, and authority.
- 4.3 Explore the relationship of authority and organizational stability.
- 5.1 Define the management functions of planning and decision making within a health care organization.
- 5.2 Identify the participants and their responsibilities in the planning process.
- 5.3 Examine tools and techniques to aid in decision making.
- 6.1 Describe the functions of a health care manager.
- 6.2 Identify factors affecting span of management.
- 7.1 Identify the challenges of staffing a health care organization.
- 7.2 Differentiate the various types of staffing, such as temporary, contractual, and consultants.
- 7.3 Examine the elements of the job analysis and job description development processes.
- 8.1 Differentiate the various types of teams and committees, such as standing, ad hoc, task forces, and plural executives.
- 8.2 Explore the guidelines for establishing and evaluating teams.
- 8.3 Describe the advantages and limitations of health care committees and teams.
- 9.1 Align orientation, training, and development programs to the management functions of planning, organizing, directing, and controlling.
- 9.2 Identify the components of effective employee orientation and training programs.
- 10.1 Explore motivational theories applicable to health care employees.
- 10.2 Examine motivational concerns that can occur during reorganization, in a reduction of workforce, or during labor union activity.
- 10.3 Describe best practices for addressing performance and disciplinary problems.
- 11.1 Explain a manager’s role in effective employee communication.
- 11.2 Examine the components of individual and team communication.
- 11.3 Differentiate between formal and informal communication.
- 12.1 Define quality control and how it is used in health care management.
- 12.2 Explain the role of benchmarking in the quality control process.
- 12.3 Explain how health care facilities align corporate objectives and goals with quality measures.
- 13.1 Explain the basic revenue and cash flow cycles.
- 13.2 Identify the steps in budgetary control, including analysis of budget variances.
- 13.3 Explore budgeting techniques.
- 13.1 Examine career paths in health care management.
- 14.2 Explore the role of social media in health care management.
- 14.3 Describe the impact of the changing demographics/population in the United States on health care management.
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